The Cascades Hotel at Sun City Resort

房間設施很老舊，但是外部大環境非常美，活動也很好，住店客人不用額外買沖浪樂園的門票，遊客中心可以預訂滑索、鱷魚園、高爾夫…

I recently stayed at this hotel, and while an alternative to spending the $$ on the palace, I wish I had spent the extra $ on the Palace of the Lost City. The best thing about this hotel is the pool. The rooms were average not upgraded for 40+ years by the look of it. They provided a hairdryer, which was fixed inside the drawer by the bed; however, there was no mirror anywhere near the hairdryer! very odd! The service was ho-hum. Some days are good, some days not. it was very busy being a public holiday when we arrived. ask for a floor up high as the views are great. We unfortunately had a ground floor room no light no view. I wouldn't recommend it , however, there is not much to choose from. definitely don't stay for more than 2 nights.

The entrance gives off this amazing 5 star vibe but the hotel rooms seriously requires refurbishment. Carpets are old and smell damp. The front desk staff however are amazing. Night manager Comfort and Gia were extremely helpful in trying to get me a clean room even though it made us look like homeless people in Cascades at 10pm. We had to move rooms 3 times and that's definitely not expected from a 5 star hotel. Housekeeping should also report damages to maintenance so us as guests do no have to go through these problems.

I recently stayed at the Cascades Hotel in Sun City and was left completely disappointed. What was meant to be a relaxing holiday turned into a frustrating experience filled with poor service, miscommunication, and basic failures in guest care. From the start, I had to fight to receive the 20% discount on Mankwe Game Trackers activities—a benefit that was clearly advertised when I booked. I even had to email reservations myself to confirm, as nothing was reflected in my itinerary. Had I not followed up, I would not have received what I paid for. The room was not set up for my child on arrival, the shower leaked, and I had to ask for toilet paper to be replenished—something that should be part of daily housekeeping in any decent hotel. But the worst part came when we tried to leave. My brother- and sister-in-law—who dropped us off at the hotel and were present in the reception area when we confirmed pickup arrangements—were later denied access to collect us. We followed all instructions given by the hotel, including leaving a proof of stay card with them, yet we were left standing for 40 minutes in the rain and hail waiting for a shuttle. It took 55 minutes in total just to get to the main gate. All this could have been avoided with basic communication and flexibility. When I raised this with management, I was given an excuse about only "one designated person" being allowed entry—but no one communicated that rule to us. This is unacceptable and deeply disappointing. For a hotel that markets itself as 5-star, the experience was far from it. I will be advising others to look for alternative accommodation when visiting Sun City.